Before construction begins, you’ll likely see crews marking the ground. The activity may even be in your yard. This is critical work. It helps our business partners identify what is buried.

Please do not remove these flags or markings. They are very important in making sure construction is able to be completed as quickly and as safely as possible.

• Watch for the notifications. It is easy to miss a mailer, door hanger or phone call as spam.
• Keep your pets in your house. If access is needed to your backyard, please make sure your pets are safe and secure during the time period provided by Comcast.
• Be patient. Comcast is having a new, state of the art network built across these rural communities and bringing the full suite of services to Greater Houston. Comcast and our business partners are working to complete this work as quickly and safely as possible.
• Be aware of construction workers. All construction workers and people placing door hanger messages will be wearing a safety vest and a badge identifying themselves as a Comcast employee or an authorized Comcast contractor.

A large portion of the work will be done by The Aspen Company which is part of Quanta – a long term partner of Comcast specialized in building complex networks and infrastructures. American Communication Construction (ACC) is also an authorized contractor in several communities we are gearing up to serve.

For questions or concerns about work being performed in Kingwood and New Caney, please email Xfinityinfokingwood@theaspencompany.com.

If there are any damages to your property, please email at Aspen_damages_kingwood@theaspencompany.com.

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For questions or concerns about work being performed in Prairie View, Pinehurst, Waller and Conroe, please email accexpansiontx@americanacc.com.

If there are any damages to your property, please email at damages@americanacc.com.

Large truck and trailers carrying directional drilling machines, backhoes, and water. Medium to large aerial lift vehicles to place and perform aerial splicing.

The below image provides a high level overview of what a typical construction site looks like from a bird’s eye view.

To provide Comcast service in your community, our team needs to place above ground connection points that link to underground fiber lines. These connection points are pedestals or peds, which are generally light green plastic housing that encloses and secures the network connections.

Peds serve specific network engineering needs, particularly in mountain towns. Their above ground design and placement provides a more secure connection space and avoid service impacting damage from water and ice. Above ground peds are also much easier and faster to service in the event of a network issue or outage.

To ensure the highest quality connection, peds need to maintain a relatively close distance to the associated home or business. The combination of these factors in addition to staying in the public right of way or utility easements creates some critical limitations on where peds can be placed.

Our business partners are working in collaboration with Comcast Design to minimize the number of pedestals in each neighborhood, to the extent possible, and place them in the least obtrusive locations.

For questions or concerns about construction work being performed in Kingwood, please contact our business partner – The Aspen Company via email at Xfinityinfokingwood@theaspencompany.com.

Once work is complete in an area, restoration work will begin to make the area look like it did before or better.

For questions or concerns about construction work being performed in Kingwood, please send an email to Xfinityinfokingwood@theaspencompany.com.

Comcast invests billions of dollars in our network across Greater Houston to ensure residents and businesses have access to the most innovative video, broadband, security, home and voice products available.

Technology is at the core of what we do – powering our fiber-rich network. We are extending it deeper into neighborhoods and closer to homes. We’re driving the industry with our major technology partners to redefine the technologies that you use to enjoy entertainment, connect and communicate now and into the future.

Our team will be notifying potential customers of anticipated service dates as soon as construction begins.