Utility Easements are one of the most common types of easements for private property, which generally allow public utility companies access to the property for the purpose of installing, repairing and maintaining utility equipment. These include: overhead electric, telephone and television lines, underground electric, water, sewer, telephone, and cable lines. They exist because it’s significantly more efficient for utility companies to run lines in straight lines through neighborhoods rather than around individual parcels of land.
What Will Happen?
When services are down, you may notice Comcast trucks in your neighborhood. Our teams will work to restore services to get everyone back online as quickly as possible.
Protecting Our People
Our team will always provide company identification when making contact with you to ensure your safety before accessing our equipment.
Helping Our Customers
In the event we are unable to reach you, we will still need to access the utility easement located in your backyard or sometimes even a neighbor’s to make necessary repairs to restore services for the neighborhood.
Hurricanes are a major threat to the Houston region, and at Comcast we want to ensure we equip you with the most up to date information to keep you connected to what matters most. While we always hope we can avoid major storms, we recommend taking a few easy steps to help you stay connected, even in bad weather.
Get updates on outages, report service interruptions, and see when your service is expected to be restored.
View live TV, get weather updates, and download shows and movies beforehand to watch offline in case you lose power.
Xfinity Internet customers can access millions of Xfinity WiFi hotspots available nationwide.
We will provide you with up-to-date information on outages, and provide assistance with your account.
Log on to your account at xfinity.com/myaccount or via the My Account app and make sure your contact information is up to date. Please provide us with your mobile number so we can send you text alerts before there is an outage and afterward when your services are restored.