UTILITY EASEMENT    |     SEVERE WEATHER   

What are Utility Easements?

Utility Easements are one of the most common types of easements for private property, which generally allow public utility companies access to the property for the purpose of installing, repairing and maintaining utility equipment. These include: overhead electric, telephone and television lines, underground electric, water, sewer, telephone, and cable lines. They exist because it’s significantly more efficient for utility companies to run lines in straight lines through neighborhoods rather than around individual parcels of land.

What Will Happen?

When services are down, you may notice Comcast trucks in your neighborhood. Our teams will work to restore services to get everyone back online as quickly as possible. 

Protecting Our People

Our team will always provide company identification when making contact with you to ensure your safety before accessing our equipment.

Helping Our Customers

In the event we are unable to reach you, we will still need to access the utility easement located in your backyard or sometimes even a neighbor’s to make necessary repairs to restore services for the neighborhood.

WE RECOGNIZE THAT YOU MAY NOT BE A COMCAST CUSTOMER, PLEASE KNOW THAT OUR TEAMS ARE HERE TO HELP. YOUR NEIGHBORS AND COMMUNITY WILL THANK YOU. LET’S WORK TOGETHER TO KEEP EVERYONE CONNECTED!

Helpful Tips & Safety Precautions to Prepare for Severe Weather

Hurricanes are a major threat to the Houston region, and at Comcast we want to ensure we equip you with the most up to date information to keep you connected to what matters most. While we always hope we can avoid major storms, we recommend taking a few easy steps to help you stay connected, even in bad weather.

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Xfinity My Account

Get updates on outages, report service interruptions, and see when your service is expected to be restored.

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Xfinity Stream

View live TV, get weather updates, and download shows and movies beforehand to watch offline in case you lose power.

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Xfinity WiFi Hotspots

 Xfinity Internet customers can access millions of Xfinity WiFi hotspots available nationwide.

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@ComcastTexas

We will provide you with up-to-date information on outages, and provide assistance with your account.

Additional Helpful Tips & Safety Precatuions

Plug TV’s, modems, and cable boxes into a surge protector to prevent damage.

Keep your phone dry & easily accessible.

Keep your phone battery charged.

Customers should always stay clear of downed power and cable lines in the interest of safety.

Make sure emergency phone numbers & emails are programmed in your phone. 

Emergency management procedures dictate that electricity must be restored first and Comcast must receive clearance that it is safe for our crews to begin any restoration work. Should customers experience a loss of service due to a power outage, local power must first be restored before Xfinity video, phone or internet services can begin working again.

If customers have electricity but not Xfinity services, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers, & cable boxes.

In some cases, customers may have power back but not their Xfinity Services because commercial power has not been restore to our network in that area.

Be Prepared

Sign Up to Receive Text Alerts

Log on to your account at xfinity.com/myaccount or via the My Account app and make sure your contact information is up to date. Please provide us with your mobile number so we can send you text alerts before there is an outage and afterward when your services are restored.

 

 

Download or Login to Xfinity My Account or Comcast Business My Account

  • Get updates on outages, report service interruptions and see when your service is expected to be restored. Double check that we have the right mobile number so we can contact you quickly with updates.
Important storm updates are available.
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