As this project progresses, we want to ensure residents are well-informed and prepared. Multiple notifications via door hangers to residents and businesses will be provided in advance of any work impacting your neighborhood. The door hanger will include a phone number for you to reach out to specifically around the project in your neighborhood. Should have any questions or concerns, please contact the phone number on your door hanger. If you’re interested in speaking with someone about our products and services, please visit one of our nearby Xfinity Stores.

To provide Comcast service in your community, our team needs to place above ground connection points that link to underground fiber lines. These connection points are pedestals or peds, which are generally light green plastic housing and located in public rights of way.

Peds serve specific network engineering needs. Their above ground design and placement provides a more secure connection space and avoids service-impacting damage from water and ice. Above ground peds are also much easier and faster to service in the event of a network issue or outage.

To ensure the highest quality connection, peds need to maintain a relatively close distance to the associated home or business. The combination of these factors – in addition to staying in the public right-of-way or utility easements – creates some critical limitations on where peds can be placed.

Our teams are committed to making sure construction areas are restored to the same condition as we found it.

Comcast invests billions of dollars in our network across Texas to ensure residents and businesses have access to the most innovative video, broadband, security, home and voice products available. Technology is at the core of what we do. We have fiber at the core of our network, and we are extending it deeper into neighborhoods and closer to homes. We’re driving the industry with our major technology partners to redefine the technologies that you use to enjoy entertainment, connect and communicate now and into the future.

Yes. This expansion provides low-income families and individuals with access to Comcast’s Internet Essentials program, the nation’s largest and most successful broadband adoption initiative. To learn more, visit https://www.internetessentials.com.

Residents should keep an eye out for a combination of notifications including but not limited to postcard messaging, door hangers, letters etc. Notifications will be provided at various points during the construction process and finally when the address is serviceable.