The One Tech Secret Behind “Ms. Independent” and “The Computer Cowboy” Revealed on National Platform

A woman and a man are seen in a split screen image.

She wanted to schedule her own telehealth appointments. He wanted to apply for a new job. Two Houstonians’ stories of learning to embrace the Internet and its unlimited possibilities recently received national attention. Jo Ethel and Kenneth Lee Harvey received hands-on training from trusted technology experts known as digital navigators. The free lessons are available through a powerhouse partnership between City of Houston Complete Communities, Comcast Texas and SERJobs. Jo and Kenneth’s journeys were highlighted in two documentary-styled videos that debuted before hundreds of nonprofit partners at Comcast’s headquarters in Philadelphia.

Here’s an inside look at how digital navigators allowed Ms. Jo to fully embrace her independence.👇

Comcast Texas first announced the $150,000 digital navigator pilot program in November 2022. Additional funding was provided to extend the program through 2024. The collaboration is made possible through financial investments from Comcast’s Project UP — a $1 billion commitment from the technology leader to connect people to the Internet, advance economic mobility, and open doors for the next generation of innovators, entrepreneurs, storytellers, and creators.

Here’s an inside look at how digital navigators transformed Kenneth into “The Computer Cowboy.” 👇

Any Houstonian can now access a digital navigator – free of charge. They can call SERJobs at 713-773-6000 to schedule an appointment or email

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