Jan. 22, 2024 | 10:45 a.m.
We hope you and your family have been staying safe and enjoying the snow in the Houston area.
During this winter storm our teams have worked around the clock to ensure that our network remained resilient and reliable for Xfinity and Comcast Business customers. Our network never lost power and stayed online so you all could enjoy the services you love.
Due to icy roads, the following Xfinity retail stores are operating under a delayed opening:
- Lake Jackson – 121 TX-332 Ste. G (12pm opening)
- Fulshear – 6420 FM 1463 Ste. 500 (12pm opening)
- Aliana – 10223 Grand Parkway Ste. 103 (12pm opening)
This page will continue to have the latest information related to Winter Storm Enzo.
Remember, severe weather can strike southeast Texas any time of the year. Xfinity’s Storm-Ready WiFi keeps you connected even when the power goes out. Learn more here.
Jan. 21, 2024 | 1:00 p.m.
Our crews continue to monitor the winter storm that has impacted southeast Texas with snow, ice and a hard freeze. You can check this webpage for the latest information on Xfinity and Comcast Business services.
XFINITY STORES
At this time, the following Xfinity stores are scheduled to open from 1pm until 5pm today:
- Northwest (Northwest Freeway)
- Humble
- Cypress
- Katy
- Morton Ranch
- Voss
- Pearland (2680 Pearland Parkway)
- Fondren
- Galveston
- Atascocita
- Fry Road
- Stafford
All other Xfinity stores are currently closed. To find a Xfinity store near you, click here.
Jan. 19, 2024 | 3:30 p.m.
Our crews continue to prepare as we monitor the arctic activity heading toward southeast Texas and its potential impact on our customers. You can check this webpage for the latest information on Xfinity and Comcast Business services. Below are tips for staying prepared during severe weather.
Xfinity’s Tips for Severe Weather Preparedness
Xfinity’s Storm-Ready WiFi keeps you connected even when the power goes out. Learn more here.
As a technology user, here’s how you can prepare:
- Enroll in Text Alerts& Follow us on Social Media:
- Download the Xfinity Stream App:
- Stay informed during severe weather by watching live local news reports on any device using the Xfinity Stream app.
- Check Your Data Plan:
- Use the Xfinity Mobile app to adjust your data plan or upgrade it to turn your phone into a hotspot.
Comcast Business Tips
- You can get the latest updates on outages on business.comcast.com or the Comcast Business App. You can get the latest updates on outages on business.comcast.com or the Comcast Business App.
- Enable Be Anywhere in the Comcast Business App. Allow your device to make calls with your business’s Call ID. Product features available in the Comcast Business App will vary depending on your ordered service(s).
- Turn on Call Forwarding. Make sure your mobile device is set up to receive business calls.
- Locate your nearest Xfinity WiFi hotspot. In case of an emergency, make sure you know where the closest one is.
- Remember to access the Service Status Center. It’s the easiest way to assess the status of your services.
- Get real-time service updates through your mobile phone. If you haven’t already done so, register your mobile number in the preference center within My Account to receive text messages about service interruptions on your mobile device between 8 a.m. and 9 p.m.
Additional Tips
- Surge Protectors: Plug TVs, modems, and cable boxes into surge protectors to prevent damage from sudden power outages.
- Higher Ground: Move your hardware off the floor and make sure the location is stable. In case your filing cabinet gets knocked over, you want to make sure your devices stay safe.
- Restoration Priority: Understand that electricity restoration takes precedence. Comcast crews need clearance before restoring Xfinity services.
- Device Resets: If you have electricity but no Xfinity services, restart or reset devices (gateways, modems, routers, cable boxes).
- Safety First: Stay clear of downed power and cable lines.
- Phone Preparedness:
- Keep your phone charged.
- Program emergency contact numbers and emails.
- During a storm, opt for texts over calls (they require fewer network resources).
Remember, severe weather can strike southeast Texas unexpectedly. By following these guidelines, you’ll be better prepared while staying connected and informed.
Jan. 17, 2024 | 3:15 p.m.
We are monitoring the winter weather headed to the Houston-area. We expect frigid temperatures and the potential for winter precipitation. Our teams remain prepared to respond to any impacts on our network. This Comcast Texas alerts page will provide additional information as the cold blast enters our area.